Woolworths bakery replacement
My local Woolworths store recently underwent a major renovation and has removed the bakery section, replacing it with a liquor department. It baffles me why they’ve chosen to install a liquor department when the Woolworths store is in a block of three stores, separated by one store from Dan Murphy’s liquor (a member of the Woolworths family of stores). All they’ve basically decided to do is go straight in competition with a colleague. Who was the SPOTD that came up with this plan?
In any event, the other outcome of the bakery removal is that they have started selling frozen cakes (thawed for your convenience) which are unfortunately uncooked and need to be returned.
Well done Woolworths SPOTD. I’m sure someone is being congratulated somewhere for this ’successful’ renovation but it’s not a good outcome from a customer perspective. Unless you like getting really drunk and eating raw cake batter.
August 23rd, 2009 at 4:43 pm
I was contacted by the bakery manager at the store recently who organised a full refund since I’d thrown away the receipt before I found the cake was uncooked, so I’d returned it, and had to get a replacement which also turned out to be uncooked. I’d abandoned the idea and not bothered to return the second one, and wrote an email to head office instead. Thus, it was a pleasant surprise to find I would get a refund.
I was also corrected on the idea that the bakery department has been replaced by the liquor department. Instead, the liquor department replaced the customer toilets, and some reduction in the storerooms meant that coolrooms had to be moved to where the bakery was. End result = bakery gone, and Woolworths now has to have a semi-trailer delivery goods twice as often because their storeroom is half the size. Carbon neutral, it ain’t…