I noticed a deal on the South African website for Avis car rentals, exclusively for foreign visitors, where the liability/excess in the event of an accident/theft would be $0. When I checked the fine print, I found that the particular insurance coverage included in the deal did have a liability/excess in such situations so emailed for clarification.

My emailed response advised me to contact the e-commerce department … using the TELEPHONE NUMBER provided. Great. Not only am I on the other side of the world, the e-commerce department can’t be contacted electronically. Brilliant use of the internet, Avis!

Categories: SPOTD, Africa 2007