And the award for “Shortest Time Between Buying Insurance And Having To Make A Change To The Policy” goes to me…

Today’s SPOTD award goes to the person who designed the my selected car insurance company’s online purchasing feature. After answering all the questions and providing the relevant information online I ended up having to call the call centre to sort out an issue discovered within 20 seconds of purchasing. I’d specified a future date for the insurance to commence, which was the day we’d collect the car from the dealer. However, whilst the system did book the correct date, the receipt page advised me it would commence at the same hour of the day I bought the insurance. Great. So I define it to commence on a certain date and then it starts at 11:30pm on that nominated date? Sigh.

A phone call to the “24 hour, 7 day” call centre proved fruitless - after a certain hour the relevant people go home so I need to call them during business hours tomorrow and sort it out.

Categories: SPOTD